Privacy

Draft v0 (September 2026). Data controller: Removal Auto.

What we collect and why

Your name, phone number and email so we can confirm the booking and reach you on the day; both addresses and access details so the crew can do the job; your inventory so we can price it; card details, which go directly to our payment provider and never touch our systems.

Who processes it

• Stripe — deposits and balance payments.
• Twilio — the SMS and WhatsApp messages we send you and any replies.
• FreeAgent — your invoice, as required for our accounts.
• The crew assigned to your move — they receive your first name, both postcodes, access details and item list. They are not given your phone number; contact runs through our office line.

How long we keep it

Booking and invoice records for six years, as HMRC requires. Message logs for two years, to resolve disputes. You can ask for a copy of what we hold, or for anything we're not legally required to keep to be deleted, by calling 07921 764087. You can also complain to the Information Commissioner's Office at ico.org.uk.